State of Tennessee Auto Liability Program issues new procedure

State of Tennessee employees involved in an auto accident while driving a state vehicle, rental, or their personal vehicle while in the course of their state employment are to report the accident to the State of Tennessee Auto Accident Call Center at 1-855-253-0629 and take the following steps:

  • Don’t leave the scene. Be prepared to communicate ALL details of the incident to the State’s adjuster.
  • Call emergency services (911 or police non-emergency number) as needed.
  • Take at least 4 photos of both vehicles, license plates, parking situation, insurance card for other party, and any notable unrelated damages. Include photo of the other party if applicable.
  • Call the State of TN Auto Accident Call Center immediately to report the incident, then call your supervisor and follow your department’s applicable procedures.
  • Do not admit fault in the accident or promise coverage or reimbursement to anyone.

Also, be prepared to provide the following information to the Call Center:

  • Incident date, time, and location
  • State driver’s name, phone number, and email
  • Any/all other drivers’ names and phone numbers, plus emails if available
  • Any other involved passengers’ names and phone numbers, plus emails if available
  • Vehicle information for all vehicles, including license plate number and/or VIN
  • Your State Supervisor’s name, phone number, or other contact information
  • Confirm if any fatalities or non-fatal injuries occurred


  • Fill out a Damage Notification Card and leave it on the unoccupied vehicle.
  • Call the State of TN Auto Accident Call Center immediately at (855) 253-0629 with date, time, and location of the incident, as well as any additional information you may have.
  • Take photos of both vehicles, as well as the license plate and VIN tag of the other vehicle (on the driver-side dash, near the windshield).

Download these instructions here.

Also, access this information on the go online here.