Student Coronavirus FAQ

Select a question to expand/collapse the content.

We have had one student self-report testing positive; however, the Shelby County Health Department has not confirmed the case.

[back to top]

As of March 23, 2020, all Southwest classes and services are delivered online until further notice. In addition, all Southwest locations are closed until further notice.

[back to top]

Contact your instructor for details and instructions on attending labs online.

[back to top]

We always encourage you to talk to your instructor when you are having difficulties. In addition, be sure to read the new Achieving Your Dreams online resource guide that will be filled with information to help you navigate and be successful in the online environment.

[back to top]

Chromebooks were distributed March 23-24. Due to the current City of Memphis Safer-at-Home executive order and the closure of Southwest buildings, we are not able to distribute the few remaining Chromebooks. There are many businesses offering free or reduced internet service during this time. Comcast has launched the Internet Essentials program, which allows low-income families who live in a Comcast service area to sign up as new customers to receive 60 days of FREE Internet Essentials service. To enroll in the program, visit internetessentials.com or call (855)846-8376 for English or 855-765-6995 for Spanish. If you have additional questions, email Jivanta Farmer at jfarmer11@southwest.tn.edu or studentsuccess@southwest.tn.edu.

[back to top]

Commencement is postponed until further notice. The College is exploring alternate dates.

[back to top]

At this time, the spring semester schedule has not changed. Final decisions have not been made about extending the spring semester. Many of these decisions involve our accrediting body and state governing board. Once final decisions are made, they will be communicated to the campus community.

[back to top]

For May 2020 graduates, all ETS Proficiency Profile exams will be waived. Major Field exams for Southwest A.A.S. programs remain accessible online through PAWS and are required for graduation. If you require Testing Services assistance, please contact us via testing@southwest.tn.edu.

[back to top]

The Testing Center is closed until further notice. Guidance on how to test during this time will be provided by your instructors. The Testing email at testing@southwest.tn.edu will be monitored regularly for assistance. Major Field exams will continue to be available for completion via PAWS.

[back to top]

Accommodation plans with Student Disability Services will be honored. If you have questions about accommodations, contact SDS at 901-333-4223 or sds@southwest.tn.edu.

[back to top]

Advising is available online at southwest.tn.edu. Fill out an Online Advising Request Form.  If you don’t know who your advisor is, visit the Find My Advisor page. Southwest offers online tutoring through Smarthinking in eight major academic areas. Learn more online: http://www.southwest.tn.edu/asc/online-tutoring.htm.  Counseling also will continue online or conducted by phone, if possible. Contact Mental Health Counselor Julia Rhea at 901-333-5121 or jrhea@southwest.tn.edu.

[back to top]

You can continue to do so as long as you are healthy and the affiliated organization where you are serving is open and operating.

[back to top]

We will follow the guidance of the Department of Education, electronic announcement from March 5, 2020 regarding student jobs. Beginning March 16, 2020, the institution will continue to pay current Federal Work Study students wages based on their hourly rate and scheduled hours of work weekly. Ms. Adrianne Fields, Federal Work-Study Coordinator, will be updating the students’ hours in Kronos, using a special code provided by Payroll to ensure all students are paid for scheduled hours. Federal Work Study Supervisors, On & Off-Campus, are not required to take any action during this time.

[back to top]

All study abroad programs scheduled from now until May 31 have been canceled. Any fees paid to the College are being refunded. If you have any questions, please contact Jessica Miller at internationalstudies@southwest.tn.edu.

[back to top]