Student Services Online

The Division of Student Affairs has taken intentional steps to ensure that you continue to receive the critical support services to help you be academically successful, as the College responds to the COVID-19 crisis by moving to an online learning platform. As a result, the college has moved its classes and campus operations to a complete online environment. This does NOT mean that the College is not operating. It means that the College has strategically moved our important supports online to minimize the spread of infectious disease, while maintaining an acceptable level of service to the academic community. Student Affairs has prescribed the ways that you can continue to receive important information, support, and services below:

Academic Advising

During this time, the Office of Advising has transitioned services online. Yes, you can STILL be advised. Check your Southwest email because your Professional Academic Advisor will send your recommended classes for Fall 2020.

For Advising, there are a few different options available:

  • TEAMS, ZOOM (30 minute free version), and Skype.
  • Phone
  • Email - Students can email or text their Professional Academic Advisor; Contact information is located on their dashboard.

NOTE: All of these options require time for advisors to respond and may cause a delay in response. Please plan ahead and check out the advising options available. Finally, if there are any questions, please email advising@southwest.tn.edu or call 901-333-4594.

2 Way Texting with your Professional Academic Advisor

Your Professional Academic Advisor, is just a text away. Make sure your cell# is current and up-to-date in the Portal so that your advisor can text you. You will receive a timely reply.

Academic Support Center

Online Tutoring is Available to all Students. For tutoring help, the ASC has a few different online options for your convenience.

  • Students may email ASC@southwest.tn.edu and WritingTutor@southwest.tn.edu to receive online tutoring via email.
  • Students may log into PAWS and select “self-register” under “Self-Registration Courses” on the right side of the main page to enroll in the ASC’s two PAWS sites: “ASC Math Workshop” and “ASC Writing, Literature, Reading, or Spanish Online Tutoring.” Students can upload assignments to receive feedback.
  • Students may also use Smarthinking which is accessible in every PAWS site. Links to Smarthinking are on the main page of each course page. By signing into PAWS and selecting your course, students can access up to 24/7 tutoring.

Be aware that all of these options require time for tutors to respond. Please plan ahead and check out the tutoring options available. Finally, if there are any questions, please email ASC@southwest.tn.edu or call 901-333-4440.

SMARTS Mentoring

Students should remain in contact with their SMARTS mentor. For any other questions or concerns, please email SMARTS@southwest.tn.edu or call 901-333-4945.

Admissions

http://www.southwest.tn.edu/admissions/

For students interested in applying for admissions, go to http://www.southwest.tn.edu/ and click the APPLY NOW icon.  Please upload required documents to the admissions office through our Admissions Documents Upload page

For a checklist of required documents, go to http://www.southwest.tn.edu/admissions/.

If you have any admissions questions, email us at admissions@southwest.tn.edu.

Admissions will continue to process incoming mail as long as the college is open.  If the college is required to close, we will no longer process incoming mail until the college has reopened.

Career Services

www.southwest.tn.edu/career-services

Students can access our services online at: www.southwest.tn.edu/career-servuces  and contact our team at: careerservices@southwest.tn.edu as College operations move to an online format.
Direct links to our student services are listed below:

Watch for more details regarding our Virtual Career & Internship Fair coming soon!
Follow us on twitter @SouthwestCareer

Childcare Centers

http://www.southwest.tn.edu/childcare/

The safety of students, faculty, staff and visitors is a priority at Southwest Tennessee Community College. Therefore, the College has moved operations to an online modality to minimize the transmission of infectious disease in keeping with Centers for Disease Control and Prevention guidelines. All classes will be delivered online beginning March 23. In addition, all campus based offices will be moved to an online delivery. These changes in operations include our Childcare Centers. Social distancing and public assembly guidelines of 10 or less necessitate that child care services are temporarily suspended until normal campus operations are resumed. For any questions regarding childcare operations, please contact: 901-333-5233 or 901-333-4522 or email the Director, Dr. Mary Palmer at mpalmer@southwest.tn.edu.

Counseling

www.southwest.tn.edu/counseling
Email: jrhea@southwest.tn.edu

Mental health counseling will be provided virtually using Microsoft TEAMS, which all students have access to via their Southwest e-mail. Students in need of an appointment should contact the mental health counselor, Julia Rhea LPC-MHSP, at 901-333-5121 or email jrhea@southwest.tn.edu to set up an appointment. Additional hotlines and resources are available on the counseling website, including relaxation exercises and other educational materials.

Dual Enrollment

http://www.southwest.tn.edu/dual-enrollment/

Dual Enrollment students are now learning online. The faculty, and your local schools, are poised to support you in your success in the online modality.  CCTE Early College will make direct contact with CCTE students regarding technology needs. All other Dual Enrollment students will work with their high school for technology needs.

Students interested in Dual Enrollment may complete the admissions application at http://www.southwest.tn.edu/ApplyOnline.htm

Choose Dual Enrollment as the type of application. Once completed, please submit the documents requested and upload the documents here: Submit Dual Enrollment Documents Here

The following documents are needed, complete with signatures and CRN course numbers, to process the Dual Enrollment application. Immunization Health History Form:

  • Student Data Enrollment Form
  • Dual Enrollment Participation Agreement
  • High School transcript
  • ACT scores

Now you are ready to register for classes! Explore class schedules here: https://eas.southwest.tn.edu/request/ics/interactive_course_schedule.aspx

But wait…make sure you applied for the TSAC Dual Enrollment Grant here: https://www.tn.gov/collegepays/tsac-student-portal.html

Email our Dual Enrollment representatives at dualenrollment@southwest.tn.edu for more information. If you cannot upload your documents, please fax your documents to 901-333-4903.

Financial Aid

http://www.southwest.tn.edu/financial-aid/default.htm

All services provided by Financial Aid can be accessed remotely by students and students can email the office at FinancialAid@Southwest.TN.edu.  Students can contact the Call Center at 901-333-5960 for voice assistance. Students can apply for aid via the FAFSA website and adding our school code: 010439 (www.fafsa.ed.gov).

Verification can be completed online through the student portal, and all documents can be uploaded via the Financial Aid website, Student Document Upload Page:
https://dynamicforms.ngwebsolutions.com/Submit/Form/Page?form=069f871a-b133-404d-8d23-09ad64ab63b9&page=133635&token=JoZYwiwFKUcJyGNcNac8KVA%2FjXBB5FFVuoQkPLDgEOU%3D

Financial Aid staff will continue to process documents remotely daily so that we can continue to process verification as you submit your required documents. Staff will also have access to fax via the Southwest email system, which will allow them to process those documents as well. The call center will continue to take calls and process verification documents received electronically. Automated notices will continue to go out to students via Email regarding missing requirements. Any documents submitted through postal mail will have a slight delay with processing due to limited on campus operations.

Financial Aid Document links

To get a Tax Transcript
https://www.irs.gov/individuals/get-transcript

Orphan/Ward of the Court/ Foster Care Form
http://www.southwest.tn.edu/financial-aid/docs/orphan-ward-foster-care-form.pdf

V1-Dependent Verification Worksheet
http://www.southwest.tn.edu/financial-aid/docs/verification-checklistV1-dependent.pdf

V1-Independent Verification Worksheet
http://www.southwest.tn.edu/financial-aid/docs/verification-checklist-V1-independent.pdf

V4 Custom Verification Worksheet
http://www.southwest.tn.edu/financial-aid/docs/verification-checklist-V4-custom-verification-group.pdf

V5-Dependent Verification Worksheet
http://www.southwest.tn.edu/financial-aid/docs/verification-checklist-V5-dependent.pdf

V5-Independent Verification Worksheet
http://www.southwest.tn.edu/financial-aid/docs/verification-checklist-V5-independent.pdf

Financial Aid Appeal Form 1920
http://www.southwest.tn.edu/financial-aid/docs/aid-appeal.pdf

Graduation

http://www.southwest.tn.edu/graduation/

Graduation application deadline for Spring is April 1, 2020.  Please click on graduation application to submit your application online.  If you are unable to submit the application online please contact us at records@southwest.tn.edu.

Spring Commencement has been canceled.

Recruitment

http://www.southwest.tn.edu/recruitment/

Campus-based tours have been suspended until further notice. Emails and text messages will still be sent out to students from the Recruitment team to keep them updated on all things Southwest. Please also follow us on Facebook and Instagram to learn more about Southwest during this period, when on-campus operations are limited. For questions about Southwest, please complete the contact card at http://www.southwest.tn.edu/recruitment/interest-form.htm or email us at Recruitment@southwest.tn.edu

Facebook Page: Southwest Tennessee Community College Office of Recruitment
Instagram Page: southwest_recruitment

Registrar’s Office

http://www.southwest.tn.edu/records/

Students should contact the Registrar’s Office via the records@southwest.tn.edu email for concerns regarding withdrawals, retroactive course changes, transcript evaluation, etc.. Southwest Tennessee Community College will continue to offer transcript services. Given the current situation with COVID-19, the coronavirus, we recommend requesting transcripts at http://www.southwest.tn.edu/admissions/transcripts.htm. Please be advised that normal processing time for transcript requests is 2-3 business days; however, during this time, the processing time may take slightly longer than expected.

We will still be processing grade submission, enrollment verifications, and graduation applications while we are working remotely.

Enrollment verifications are always available through the national clearinghouse: https://secure.studentclearinghouse.org/vs/Index

To Print an Enrollment Certificate:

  • Using My.Southwest Online Services (opens new window) log into your account
  • Scroll down to the "Quick Links" section
  • Select the "Enrollment Verification" link
  • Select the option of "Current Enrollment" or "All Enrollment"
  • Select the "Obtain an enrollment certificate" link
  • The enrollment certificate will open as a PDF file which can then be printed or saved

Upcoming Flex 2 and Swift 3 Dates:

  • Last Day To Drop /Withdraw with 100% refund - March 22, 2020
  • Flex 2 (Second 7 weeks) Classes Begin - March 23, 2020
  • Last Day To Drop/Withdraw with 75% refund - March 29, 2020
  • Last Day to Drop/Withdraw with 25% refund - April 4, 2020
  • Registration Begins For Summer and Fall - April 6, 2020
  • Last Day To Withdraw with a Grade of “W” - April 20, 2020
  • Last Day of Class - April 29, 2020

Registration is still set to begin on April 6th for Summer and Fall.  If there are questions concerning the registration process, please contact records@southwest.tn.edu.  

Retention & Student Success

www.southwest.tn.edu/student-success

Get Mobile, and access our Student Supports online:

If you are in need of student support online, please download the Southwest APP and click on the Saluqi Success Pathway icon or visit www.southwest.tn.edu/student-success.

Also, look for the link to Student Success inside PAWS, including Tutoring services online under the Resources Tab within your Course shell.

Southwest Tennessee Community College App

Download the Southwest app from the app store and click on the Saluqi Success Pathway icon inside the app. There you will find updates on Student Development events, community service opportunities and TNPromise reminders, alerts, and other important messages.

2 Way Texting with your Advisor

Your Professional Academic Advisor, SSP Coach or Program Specialist is just a text away.

Important Additional Student Support

Also, please reach out to our Saluqi Success Pathway Coaches (Devin Foster: dfoster20@southwest.tn.edu or Brenda Rayner: byrayner1@southwest.tn.edu) and Program Specialists at studentsuccess@southwest.tn.edu with any questions regarding going mobile to access any and all student supports at Southwest. Our Retention & Student Success team is here to support you and connect you with timely resources to help you succeed. Also, visit our Student Success E-Weekly to learn more about upcoming or additional supports to assist you through the remainder of the semester. http://www.southwest.tn.edu/student-success/e-weekly/

Student Success Workshops

Student Success Workshops are available online to students.

If you are interested in completing a workshop, please complete the application by clicking here.

Make sure you click the option for “online” in the location box.

Peer Mentor/Coaching

Peer Mentor Coaches will be reaching out to you via email or text message. If you have any questions or need help navigating your online courses, reach out to them by replying to their text messages or email.

Peer Mentor Coaches are available via:

  • Text messages
  • Email
  • Phone (By appointment)
  • Microsoft Teams video conferencing (You can use the online version or download the app here.)

Social Services

www.southwest.tn.edu/counseling/social-services.htm

Students can request assistance for social services via the Counseling and Social Services website: www.southwest.tn.edu/counseling/social-services.htm or schedule an online appointment or request services by visiting http://www.southwest.tn.edu/counseling/social-services-appointments.htm  or simply email: Chauntay Harris cnharris1@southwest.tn.edu.

Student Development

www.southwest.tn.edu/students-development

All activities within Student Development have been cancelled during the COVID-19 pandemic. However, one online activity will occur during the 2020 spring semester. In an effort to keep students engaged during Social Distancing, Student Development will facilitate an online Student Election for the Student Government Association (SGA) and the Campus Activity Board (CAB) http://www.southwest.tn.edu/student-development/ . Students can contact Student Development via email studentdevelopment@southwest.tn.edu or by phone 901-333-5380 or 901-333-4179 for questions or any concerns.

Student Disability Services

www.southwest.tn.edu/sds/

  • For students currently enrolled with the Office of Student Disability Services (SDS), SDS will continue to work with faculty to ensure that your approved accommodations continue, and if you experience any difficulties, feel free to contact us, sds@southwest.tn.edu or 901-333-4223 / 901-333-5523. 

If a student currently registered with SDS has a concern or specific testing need regarding accommodations such as large text, text to speech, or reader and scribe services he/she can request exam proctoring appointments via email at sds@southwest.tn.edu . In partnership with Testing Services, accommodated proctoring for the accommodations listed above will be provided via Microsoft Office TEAMS by appointment only.

Due to the COVID-19 pandemic, we recognize that some students may need to register with SDS as a result of illness under temporary disability.  In situations such as this, please use the process below.
Registration Process
Student obligations in the registration process are listed below:

  • Please contact the SDS office to schedule a Registration Meeting at 901-333-4223 or 901-333-5523 or email: sds@southwest.tn.edu
    Note: All course material are accessible through PAWS, contact our office for any questions or concerns.
  • Present documentation of disability or medical condition that supports each accommodation requested. Discussion of types of accommodations will be stated in the registration meeting. Send documentation to sds@southwest.tn.edu Fax Documentation to 901-333-4015.
  • After the documentation is reviewed, SDS will notify the student about accommodations via Southwest email.

Testing Services and SDS will be available to assist students online at testing@southwest.tn.edu and sds@southwest.tn.edu respectively.  We know that this transition to fully online learning can be challenging, but we are here to support you.

Testing

www.southwest.tn.edu/testing

Effective immediately, all on campus testing services at the College has been suspended.

  • For May 2020 graduates, all ETS Proficiency Profile exams will be waived.  Major Field exams for Southwest A.A.S. programs remain accessible online through PAWS and are required for graduation.  If you require Testing Services assistance, please contact us via testing@southwest.tn.edu.
  • All coursework is now online via PAWS.  Exams will be administered via PAWS as well.  If a student has been approved for extended time, the extended time will be granted through PAWS as normally done through on-campus testing. 

Upward Bound

http://www.southwest.tn.edu/upward/

In alignment with local school districts, Southwest Upward Bound will not have high school students on campus until regular on-campus activities have resumed. For updates and additional information please go to our Facebook page https://www.facebook.com/stcc.upwardbound.1 , call our office number 901-333-5117 or communicate via text with your Upward Bound staff.

Veterans Affairs

http://www.southwest.tn.edu/veterans/

The Office of Veterans Affairs will continue to schedule advising appointments to be administered through:

  • Online using Skype, ZOOM (30-minute free version) and TEAMS
  • By Phone
  • The VA Team will be proactively contacting by email their caseload to recommend summer/fall classes.

If students have questions or need to schedule remote appointment, they can email or text their Ms. Kristina King at kking1@southwest.tn.edu; Contact information is located on their dashboard.

The Office of Veterans Affairs can be reached by 901-333-4029 or email kking1@southwest.tn.edu.

Work Study

http://www.southwest.tn.edu/financial-aid/workStudy.htm

We will follow the guidance of the Department of Education, electronic announcement from March 5, 2020.  Beginning March 16, 2020, the institution will continue to pay current Federal Work Study students wages based on their hourly rate and scheduled hours of work weekly.  Ms. Adrianne Fields, Federal Work-Study Coordinator, will be updating the students’ hours in Kronos, using a special code provided by Payroll to ensure all students are paid for scheduled hours. Federal Work Study Supervisors, On & Off-Campus, are not required to take any action during this time. 

Important Additional Resources

Virtual Class Meeting Resources

http://www.southwest.tn.edu/coronavirus/virtual-class-resources.htm

Student Resources

From Vice Chancellor Heidi Leming.
TBR Student Services staff has started putting together a document for students that directs them to various state and federal resources.
http://www.southwest.tn.edu/coronavirus/docs/tbr-covid19-student-resources.pdf

Free Internet through Comcast

Comcast has launched the Internet Essentials program, which allows low-income families who live in a Comcast service area to sign up as new customers to receive 60 days of FREE Internet Essentials service, which is normally available to all qualified households for $9.95 per month. To qualify for Comcast’s Internet Essentials service, customers must be eligible for public-assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, or SSI. Applicants can visit internetessentials.com to enroll in the program; they may also call 855-846-8376 for English or 855-765-6995 for Spanish.

Bookstore Operating Hours

The Follett Bookstore on the Macon Cove and Union Avenue campuses will remain open during the week of March 16, 2020 – March 20, 2020. New hours of operation are 8:00 a.m. - noon, Monday through Friday, until further notice. Books may be ordered online and will be delivered directly to students free of delivery charges by visiting: bkstr.com/efollettstore/home

ONLINE ORDERING INFORMATION: 1. FIND A SCHOOL: Southwest Tennessee Community College (select Macon or Union Campus) 2. DEPARTMENT: area course falls under 3. SELECT COURSE: (be sure to have this course information before making an order so that you will receive the correct materials) 3. SELECT SECTION (not necessary if you know course number).

*Please do not attempt to pick up your books on campus if you have made an online order; they will be sent, free of delivery charges, to your given address.

For more information, contact the bookstore at (901) 333-4227 or ggooden@southwest.tn.edu.