Employee Assistance Program

Southwest is committed to the health and well being of all of its employees. There are times when employees may encounter personal or work-related problems with which they need assistance, and we are pleased to participate in the State of Tennessee's ParTNers Employee Assistance Program (EAP), which offers confidential financial, legal and emotional counseling to members and their dependents.

[Magellan Health Services] [ParTNers For Health]

EAP services are offered to all full-time state and higher education employees and their eligible family members, regardless of whether they participate in the State's Group Insurance Program. Also, local education (K-12) and local government employees who participate in any of the State's medical insurance plans and their eligible family members may also use EAP services. EAP counseling is available for problems that can be resolved in a short period of time. Members may receive up to five sessions per problem episode. Referrals are made for problems requiring more time.

Magellan Health Services is the company providing EAP, mental health and substance abuse services. All services are strictly confidential and can be accessed by calling 855-HERE4TN (855-43-3486), seven days a week, 24 hours a day. If you prefer to access services over the phone, telephonic counseling is available as well as face-to-face appointments. With your manager's approval, you may use work time (up to two hours per session including travel time) to see an EAP provider. EAP services are offered at no cost to those individuals eligible to participate.

Just a few of the many issues EAP can help with:

  • Adjusting to change
  • Alcohol or drug dependencies
  • Child and elder care
  • Depression and anxiety
  • Family or parenting issues
  • Financial issues
  • Grief and loss
  • Legal Consultation
  • Marital or relationship issues
  • Stress
  • Work/life balance
  • Workplace concerns

For additional information on your EAP benefits, visit the Magellan Health Services website.