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From the Office of Marketing and Communications at Southwest Tennessee Community College

Please check back here frequently for updates.

07/15/2024 – 5:45 p.m. CT

Hello, Students and Employees!

Thank you for your patience during our first day back. We are responding to technology and password reset requests as quickly as possible. We know this may take some time as we are servicing individuals who need additional help due to their personal situations.

Our IT team has extended their in-person hours to help you and will be available Tuesday – Thursday, 8 a.m. – 4:30 p.m., in the libraries at our Macon Cove and Union Avenue campuses and Whitehaven and Maxine A. Smith Center. We ask that you drop by in person to get the help you need as this is the best way. The IT staff is fanning out to these locations to be near you.

If you absolutely cannot drop by in person, please go ahead and email the IT Department at helpdeskstaff@southwest.tn.edu and provide your name and contact information. They will respond to your email after 4:30 p.m. as they will be helping individuals in person during the day.

Thank you for your flexibility and resilience!

07/15/2024 – 11:00 a.m. CT

Good morning, Southwest!

Welcome back to campus! Thank you for your patience as we navigate our situation and continue to remain Southwest strong. A few reminders and updates are below:

Printing is not available. Our first focus is to get classes started today, students registering and people back in offices. IT will now begin building and installing the server for printers.

IT confirmed that instructors will have access to PAWS beginning today, July 15. You’ll need to reset your password, if you have not already.

If you need help with IT issues and password reset, today the IT Department will have IT technicians at the HelpDesk in the libraries at the Macon Cove and Union Avenue campuses, and the Whitehaven and Maxine A. Smith centers during regular business hours, 8 a.m. – 4:30 p.m. You can also call them at 901-333-4357, Monday – Friday, 8 a.m. – 4:30 p.m., and leave a voicemail after hours. You may also email Jim Sorrell at jasorrell@southwest.tn.edu for assistance. Please allow time for the IT Team to respond as they are helping individuals as quickly as possible.

We understand there may be some delay with the start of classes for some students, faculty and staff, however, we will be able to provide the assistance you need and get you back up and running.

Thank you for your patience and flexibility as we work to restore normal operations.

07/14/2024

FROM THE OFFICE OF DIGITAL LEARNING

Students and Faculty,

Below is information for using PAWS and Simple Syllabus. BEFORE YOU ACCESS THESE LINKS, BE SURE YOU HAVE INSTALLED DUO SECURITY AND RESET YOUR PASSWORD. Thank you!

Faculty and students, please send all PAWS course related inquires to distance@southwest.tn.edu for a resolution.

Faculty and students can access the PAWS login page at https://elearn.southwest.tn.edu/ or https://my.southwest.tn.edu/.

Faculty can access the Simple Syllabus login page at https://southwesttn.simplesyllabus.com.

For more information, contact:

Dr. Kim P. Martin
Director, Digital Learning
TN e-Campus Administrator/Faculty Liaison
kmartin@southwest.tn.edu
901-333-4442

07/14/2024

Greetings, Southwest!

Messages from the Office of Communications contain information that has been verified or shared by the IT department. The IT department advised that some portions of the My.Southwest portal might appear blank for a while. They did not confirm that roles have been deleted or changed as was reported by someone earlier today.

Right now, the “reply to all” feature needs some attention. IT will address it after they assist with passwords and DUO.

In the interim, please do not “reply to all.” Comments and questions should be addressed to the IT representative whose contact information has been provided in each message or to the Help Desk, which will be open until 8 p.m. tonight. The contact information for IT is highlighted below. Tomorrow, IT assistance will be available at the locations listed below or at the Help Desk from 8 a.m. – 4:30 p.m.

IT confirmed that instructors will have access to PAWS tomorrow, July 15. You can contact IT using the information below if you need assistance with your access.

If you need help now, you may contact Jim Sorrell at jasorrell@southwest.tn.edu. IT staff will also be able to assist you in person. They will be on campus today in the Bert Bornblum Library on the Macon Cove Campus, 5983 Macon Cove, from 1 p.m. – 8 p.m.

TIP: Try clearing your browser history then follow the password reset instructions in this email. This has been the most common issue individuals have faced.

The IT Department will also be able to help you when we return to campus tomorrow, July 15. They will have IT technicians at the HelpDesk in the libraries at the Macon Cove and Union Avenue campuses, and the Whitehaven and Maxine A. Smith centers during regular business hours, 8 a.m. – 4:30 p.m. You can also call them Monday – Friday, 8 a.m. – 4:30 p.m., and leave a voicemail after hours.

We understand this may cause some delay with the start of classes for some students, faculty and staff, however, we will be able to provide the assistance you need and get you back up and running.

Thank you for your patience and flexibility as we work to restore normal operations.

07/14/2024

Hello, Students and Employees,

Thank you to those who have responded and completed their DUO Security and password reset due today at 9 p.m.

We understand some of you may be experiencing difficulty and may need help with the instructions provided by IT. We also have an enormous amount of individuals who are attempting to set up their emails at the same time.

If you need help now, you may contact Jim Sorrell at jasorrell@southwest.tn.edu. IT staff will also be able to assist you in-person. They will be on campus today in the Bert Bornblum Library on the Macon Cove Campus, 5983 Macon Cove, from 1 p.m. – 8 p.m.

TIP: Try clearing your browser history then follow the password reset instructions in this email. This has been the most common issue individuals have had.

The IT Department will also be able to help you when we return to campus tomorrow, July 15. They will have IT technicians at the HelpDesk in the libraries at the Macon Cove and Union Avenue campus and the Whitehaven and Maine A. Smith centers. You can also call them Monday – Friday, 8 – 4:30 pm and leave a voicemail after hours.

We understand this may cause some delay with the start of classes for some students, faculty and staff, however, we will be able to provide the assistance you need and get you back up and running.

Thank you for your patience and flexibility as we work to restore normal operations.

07/13/2024 – 10:38 p.m. CT

Greetings, Southwest Community,

Our update today contains good news!

We are sending our update tonight as a reminder that Summer II Term will begin on Monday July 15.  Students can return to in-person classes.

NOW:  Please follow the DUO Security System installation and password reset instructions sent to you earlier this evening. Once this two-step process is complete, you will have access to Banner Self-Service, PAWS, and the My. Southwest portal. Do NOT try to reset your password on your own. Follow the instructions sent to you earlier.  

REGARDING SUMMER TERM CLASSES

  • Students who registered for Summer II Term prior to July 3 when the servers went down are able to attend classes.
  • Students who would like to register for Summer II Term are not able to at this time and as soon as we are fully operational, we will notify you when you can register.
  • Summer I Term is over and ended in July.
  • Extended summer term classes (the full 10-week classes) that began in May and ends in August will continue on Monday July 15 and end August 15.
  • Students, faculty are impacted by this incident as well. They are aware of the need to be flexible as we gradually return to normal operations.


IN-PERSON WORK

The internet is now available at all campuses. On Monday, July 15, all employees should report back to campus for in-person work. (We realize some systems may still be down).

PAWS INQUIRIES

Faculty and students with PAWS course-related inquiries should email distance@southwest.tn.edu for a resolution.

APPLYING TO THE COLLEGE

We have set up a temporary application link for students to apply to the college. The link is located on our temporary site at https://www.southwest.tn.edu. This means students interested in attending fall semester at Southwest can apply to the College now! This temporary access will be available until we are ready to switch over to Banner. Southwest’s recruitment team will receive and respond to the applications.

MORE UPDATES AND FAQS

We have gathered updates and answered questions from students and employees on various topics. The information provided is detailed. Please visit our temporary site to read it fully. To access the site, click here: https://www.southwest.tn.edu. 

BOOKSTORE

The Follett Bookstore WILL BE OPEN and resume regular business hours on Monday, July 15. Students can still purchase books online via http://www.stccsmaconhop.com.

REMINDERS

  • Campus Child Care Centers on the Macon Cove and Union Avenue campuses continue normal business hours.
  • You may call the IT HelpDesk at 901-333-4357 during business hours M-F, 8 a.m. – 4: 30 p.m., and can leave a voicemail message after hours 24/7.


STAY IN THE KNOW

Please continue to monitor your Southwest emails for updates. For the time being, we will continue to post updates on our Southwest Facebook and Instagram at @SouthwestTN. 

For the latest information and answers to frequently asked questions, we have created an external web page. To access the page, click here: https://www.southwest.tn.edu. You may need to clear your internet browser’s cache or history if it pops up the old Southwest website.

Again, we thank you for your patience!

07/13/2024

Greetings, Students and Employees,

We are excited to get students back on track for the Summer 2 Term to attend classes and access the services they need.

For this to take place, you must complete this two-step process!

STEP ONE: INSTALL DUO SECURITY (IF YOU HAVE COMPLETED THIS STEP, GO TO STEP 2)

Students, faculty and staff with Southwest accounts will be required to install DUO Security, if you do not have it already. If you have Duo Security already, you do not need to re-install it.

DUO Security is a multi-factor authentication product and the College requires you to have it. You will not be able to function without it. It will protect you from hackers.

HOW TO INSTALL DUO SECURITY

To install DUO, you must download the app for your device listed below. Links to access and download DUO

Security apps:


Next, click the image below to watch how to install DUO Security or click this link to the video: https://youtu.be/9yY486YLK7c.

You may also follow the instructions attached in this email. The link to begin this process was already sent to you from DUO mobile.

STEP TWO – PASSWORD RESET (THIS MUST BE COMPLETED BY 9:00 PM ON JULY 14)

All students, faculty and staff will have to reset your password to your Southwest account.

You must first install DUO before you reset your password. If you have DUO already, you do not need to re-install it and go ahead and reset your password now.

[CONFIDENTIAL INSTRUCTIONS WERE PROVIDED HERE]

If your password is not reset by 9:00 p.m. on July 14, then your account will be locked. The IT HelpDesk can help you unlock your account Monday, July 15 from 8 a.m. – 4:30 p.m. in the libraries at the Macon Cove Campus, Union Avenue Campus, Whitehaven and Maxine A. Smith Centers.

Once both steps are completed, you can access Banner Self-Service, PAWS and the My. Southwest portal.

QUESTIONS?

If you have questions or need assistance, please call the HELP Desk at 901-333-4357 or email Jim Sorrell at jasorrell@southwest.tn.edu. The HELP Desk is open 8 a.m. – 4:30 p.m. Monday – Friday; you can leave a voicemail after hours 24/7.

On Monday, July 15, IT technicians will also be available to help you in person at the HELP Desk located in our libraries at the Macon Cove Campus, Union Avenue Campus, Whitehaven and Maxine A. Smith Centers.

07/12/2024 – 6:50 p.m. CT

Greetings, Southwest Community,

Our update today contains good news!

Our Outlook email is working!

We will start Summer II Term on Monday, July 15!

To do this, we have a two-step process in place that includes installing the DUO Security system and resetting passwords. Once the two-step process is complete, you will have access to Banner Self-Service, PAWS, and the My. Southwest portal. This process was communicated earlier via Southwest email college-wide, SO PLEASE CHECK YOUR EMAILS.  

IN-PERSON WORK

The internet is now available at all campuses. On Monday, July 15, all employees should report back to campus for in-person work. (We realize some systems may still be down).

PAWS INQUIRIES

Faculty and students with PAWS course-related inquiries should email distance@southwest.tn.edu for a resolution.

Despite intermittent access faculty should not log into PAWS until told to do so. 

APPLYING TO THE COLLEGE

We have set up a temporary application link for students to apply to the college. The link is located on our temporary site at https://www.southwest.tn.edu. This means students interested in attending fall semester at Southwest can apply to the College now! This temporary access will be available until we are ready to switch over to Banner. Southwest’s recruitment team will receive and respond to the applications.

MORE UPDATES AND FAQS

We have gathered updates and answered questions from students and employees on various topics. The information provided is detailed. Please visit our temporary site to read it fully. To access the site, click here: https://www.southwest.tn.edu.

BOOKSTORE

The Follett Bookstore WILL BE OPEN and resume regular business hours on Monday, July 15. Students can still purchase books online via http://www.stccsmaconhop.com.

REMINDERS

  • Campus Child Care Centers on the Macon Cove and Union Avenue campuses continue normal business hours.
  • You may call the IT HelpDesk at 901-333-4357 during business hours M-F, 8 a.m. – 4: 30 p.m., and can leave a voicemail message after hours 24/7.


STAY IN THE KNOW

Please continue to monitor your Southwest emails and RAVE text alerts for updates. For those unable to access email, we will post updates on our Southwest Facebook and Instagram at @SouthwestTN. 

For the latest information and answers to frequently asked questions, we have created an external web page. To access the page, click here: https://www.southwest.tn.edu. You may need to clear your internet browser’s cache or history if it pops up the old Southwest website.

Again, we thank you for your patience!

07/12/2024

Greetings, Students and Employees,

We are excited to get students back on track for the Summer 2 Term to attend classes and access the services they need.

For this to take place, you must complete this two-step process!

STEP ONE: INSTALL DUO SECURITY (IF YOU HAVE COMPLETED THIS STEP, GO TO STEP 2)

Students, faculty and staff with Southwest accounts will be required to install DUO Security, if you do not have it already. If you have Duo Security already, you do not need to re-install it.

DUO Security is a multi-factor authentication product and the College requires you to have it. You will not be able to function without it. It will protect you from hackers.

HOW TO INSTALL DUO SECURITY

To install DUO, you must download the app for your device listed below. Links to access and download DUO Security apps:


Next, click the image below to watch how to install DUO Security or click this link to the video: https://youtu.be/9yY486YLK7c.

You may also follow the instructions attached in this email. The link to begin this process was already sent to you from DUO mobile.

STEP TWO – PASSWORD RESET (THIS MUST BE COMPLETED BY 9:00 PM ON JULY 14)

All students, faculty and staff will have to reset your password to your Southwest account.

You must first install DUO before you reset your password. If you have DUO already, you do not need to re-install it and go ahead and reset your password now.

[CONFIDENTIAL INSTRUCTIONS WERE PROVIDED HERE]

If your password is not reset by 9:00 p.m. on July 14, then your account will be locked. The IT HelpDesk can help you unlock your account Monday, July 15 from 8 a.m. – 4:30 p.m. in the libraries at the Macon Cove Campus, Union Avenue Campus, Whitehaven and Maxine A. Smith Centers.

Once both steps are completed, you can access Banner Self-Service, PAWS and the My. Southwest portal.

QUESTIONS?

If you have questions or need assistance, please call the HELP Desk at 901-333-4357 or email Jim Sorrell at jasorrell@southwest.tn.edu. The HELP Desk is open 8 a.m. – 4:30 p.m. Monday – Friday; you can leave a voicemail after hours 24/7.

On Monday, July 15, IT technicians will also be available to help you in person at the HELP Desk located in our libraries at the Macon Cove Campus, Union Avenue Campus, Whitehaven and Maxine A. Smith Centers.

07/11/2024 – 7:23 p.m. CT

Greetings, Southwest Community,

We hope you are well. Here is our update for today.

Our cyber investigation continues and we are getting closer every day to restoration. Employees shall continue with remote work.  

Some of you asked about using the computers in the libraries. At this time, the libraries are not open as we are monitoring all computers.

Students and faculty are not able to access PULSE because it is connected to PAWS which is on the network that has been impacted.

The TN Reconnect session was cancelled for today however we have another one scheduled on August 8, 5 – 7 p.m., at our Whitehaven Center, 1234 Finley Drive.

FAFSA CLINICS – BE SURE TO SUBMIT YOUR APPLICATION!

At this time, we are continuing with our FAFSA Completion Clinics to assist students and families in completing their FAFSA applications. If you haven’t completed your FAFSA application, we can help you. The clinic dates and times are below.

July 20: 10 AM – 2 PM
Register at: https://go.southwest.tn.edu/register/FAFSA7.20

July 23: 5 PM – 7 PM
Register at: https://go.southwest.tn.edu/register/FAFSA7.23

July 30: 5 PM – 7 PM
Register at: https://go.southwest.tn.edu/register/FAFSA7.30

All clinics will take place at the Bert Bornblum Library on the Macon Cove Campus, 5983 Macon Cove in Memphis. Financial aid and admissions staff will be on hand, and parents and guardians are encouraged to attend. We’ll have food, prizes, and giveaways at each event!

REMINDERS

  • Due to all systems impacted including the College’s website (the Southwest Portal – My.Southwest), PAWS and Banner, the College will continue remote work.
  • Please do not log out of your email or attempt to change your password. If you do, you will not have access to your email again until the incident is fully resolved.
  • Campus Child Care Centers on the Macon Cove and Union Avenue campuses will remain open during normal business hours.
  • The Follett Bookstore will not be open however students may purchase books online via http://www.stccsmaconhop.com.
  • You may call the IT HelpDesk at 901-333-4357 during business hours M-F, 8 a.m. – 4: 30 p.m., and can leave a voicemail message after hours 24/7.


STAY IN THE KNOW

Please continue to monitor your Southwest emails and RAVE text alerts for updates. For those unable to access email, we will post updates on our Southwest Facebook and Instagram at @SouthwestTN. 

For the latest information and answers to frequently asked questions, we have created an external web page. To access the page, click here: https://www.southwest.tn.edu. You may need to clear your internet browser’s cache or history if it pops up the old Southwest website.

Again, we thank you for your patience!

07/10/2024 – 9:49 p.m. CT

Hello, Southwest Community,

We are continuing the cyber investigation of our network systems with our IT Team and cyber forensic experts. These teams are working day and night to get our networks operational and we are grateful to them for all their hard work and dedication. We want you to know they are in control of the situation and are working through a process.

It is important to note that in a crisis situation, the standard procedure is to avoid providing piecemeal information for several reasons: 1) the investigation is ongoing, 2) releasing information in stages can lead to confusion, and 3) it is essential for safety, as it can mitigate further threats. As soon as we have more information, we will let you know.

REGARDING SUMMER TERMS

  • As mentioned before, the 10-week summer extended term will now end on August 15. It was originally scheduled to end on August 8. This extension provides faculty and students the opportunity to make up missed instruction, assignments, etc., due to the cybersecurity incident. 
  • As mentioned before, the 5-week Summer II Term, will start on July 15 and has now been extended through August 15, 2024. It was previously scheduled for July 8 – August 8, 2024.  Students will be able to register until July 19, 2024.


FAFSA CLINICS

At this time, we are continuing with our FAFSA Completion Clinics to assist students and families in completing their FAFSA applications. If you haven’t completed your FAFSA application, we can help you. The clinic dates and times are below.

July 20: 10 AM – 2 PM
Register at: https://go.southwest.tn.edu/register/FAFSA7.20

July 23: 5 PM – 7 PM
Register at: https://go.southwest.tn.edu/register/FAFSA7.23

July 30: 5 PM – 7 PM
Register at: https://go.southwest.tn.edu/register/FAFSA7.30

All clinics will take place at the Bert Bornblum Library on the Macon Cove Campus, 5983 Macon Cove in Memphis. Financial aid and admissions staff will be on hand, and parents and guardians are encouraged to attend. We’ll have food, prizes, and giveaways at each event!

REMINDERS

  • Due to all systems impacted including the College’s website (the Southwest Portal – My.Southwest), PAWS and Banner, the College will continue remote work.
  • Please do not log out of your email or attempt to change your password. If you do, you will not have access to your email again until the incident is fully resolved.
  • Campus Child Care Centers on the Macon Cove and Union Avenue campuses will remain open during normal business hours.
  • The Follett Bookstore will not be open however students may purchase books online via http://www.stccsmaconhop.com.
  • You may call the IT HelpDesk at 901-333-4357 during business hours M-F, 8 a.m. – 4: 30 p.m., and can leave a voicemail message after hours 24/7.


STAY IN THE KNOW

Please continue to monitor your Southwest emails and RAVE text alerts for updates. For those unable to access email, we will post updates on our Southwest Facebook and Instagram at @SouthwestTN. 

For the latest information and answers to frequently asked questions, we have created an external web page. To access the page, click here: https://www.southwest.tn.edu. You may need to clear your internet browser’s cache or history if it pops up the old Southwest website.

Thank you for your patience!

07/09/2024 – 9:01 p.m. CT

Hello, Southwest Community,
Our IT Team and cyber forensic experts continue their investigation of our network systems, and as soon as we have more information, we will let you know.
 
The Tennessee Board of Regents (TBR), our governing body, has provided support from the beginning. Southwest and TBR leaders regularly meet to stay abreast of the cyber expert’s progress. In addition, law enforcement was advised of the incident early in the process and continues to support the College.
 
For the latest information and answers to frequently asked questions, we have created a web page, thanks to the Tennessee Board of Regents.
 
Please continue to monitor your Southwest emails and RAVE text alerts for updates. For those unable to access email, we will post updates on our Southwest Facebook and Instagram at @SouthwestTN.

07/08/2024 – 10:00 p.m. CT

Due to the number of inquiries regarding our cyber incident, we wanted to send a quick message tonight to let you know that our IT Team and cyber forensic experts are diligently working on investigating our network systems and as soon as we have more information, we will let you know.

We will be updating you daily to keep you in the know.

We ask that you continue to monitor your Southwest emails and RAVE text alerts for updates. For those unable to access email, we will be posting updates on our Southwest Facebook and Instagram at @SouthwestTN.

Thank you for checking in with us!

07/07/2024 – 8:00 p.m. CT

Southwest Tennessee Community College has identified a cyber incident that has impacted its network systems. This issue extends beyond the server problem initially reported to the College on July 3.

The College is actively working with computer forensics experts to thoroughly investigate the incident to determine its full scope and restore full functionality to the computer systems as soon as possible.

“We are deeply committed to protecting important information our students and employees entrust to us,” said Tracy D. Hall, president of Southwest Tennessee Community College. “Unfortunately, in the current digital landscape, cybercriminal incidents are increasingly prevalent and pose considerable risks. Our team responded promptly to secure our systems and are diligently working to restore our online services and strengthen our defenses. We appreciate the cooperation and patience of our students, faculty and staff as we navigate this circumstance.” 

The College will continue remote work and learning. Summer II Term classes and registration will be delayed until Monday, July 15 with registration extended through July 19. 

Campus child care centers on the Macon Cove and Union Avenue campuses will remain open during normal business hours.

The College is coordinating efforts with the Tennessee Board of Regents and appropriate state officials and will continue to provide updates on any potential impacts to students and employees through official channels. 

07/05/2024 – 12:09 p.m. CT

FROM THE OFFICE OF INFORMATION TECHNOLOGY

SPECIAL ALERT UPDATE

Greetings, Students, Faculty, Staff and Administration

 

The College is still experiencing issues with the server environment. Unfortunately, this outage has impacted all systems including PAWS, Banner and the Southwest Portal (My.Southwest), except for Outlook email. The Technology Operations department is diligently working to bring all services back online as soon as possible.

 

In the interim, the College will continue remote work and learning until further notice. Employees should contact their supervisors for work arrangements. Please continue to utilize email for your work and classes.

 

Regarding Summer I and Summer II Terms:
 
  • The deadline to enter grades for Summer I term will be determined once all services are restored.
  • We are extending access to Summer 1 term PAWS courses to Friday, July 12 at 11:59 p.m.
  • Students who need to register for Summer II can do so through Friday, July 12 at 11:59 p.m.

Additionally, the air conditioning on the Union Avenue Campus is still not operating. We are monitoring the situation and anticipate it being restored by Monday.

We will notify you when these issues have been resolved. Please continue to monitor your Southwest email for updates.
 
Thank you for your cooperation. We do apologize for the inconvenience and appreciate your patience.

07/04/2024 – 2:38 p.m. CT

FROM THE OFFICE OF INFORMATION TECHNOLOGY

SPECIAL ALERT UPDATE

Greetings, Students, Faculty, Staff and Administration

Due to unforeseen circumstances, we are still experiencing issues with the College’s network. The Technology Operations department is working diligently to bring all services back online so they are accessible to everyone. Instructors have received communications about this outage.

The air conditioning on the Union Avenue Campus is still out and we are working to restore it as quickly as possible.

In the interim, the College will continue remote work and learning until further notice. Students taking in-person classes should contact your instructor for information regarding your class. Employees should contact their supervisors for work arrangements.

We will notify you when these issues have been resolved. Please continue to monitor your Southwest email for updates.

We apologize for the inconvenience and appreciate your patience.

Thank you!

07/03/2024 – 12:49 p.m. CT

FROM THE OFFICE OF INFORMATION TECHNOLOGY

SPECIAL ALERT UPDATE

Greetings, Students, Faculty and Staff,

The College’s network continues to be down at all campus locations. At this time, Southwest is pivoting to remote work and learning.

Students taking in-person classes should contact your instructor for information regarding your class. Employees should contact their supervisors for work arrangements.

Again, please continue to monitor your Southwest email for updates.

Thank you!

Frequently Asked Questions about the Southwest Tennessee Community College Cyber Incident

What happened? 

On July 3, 2024, Southwest became aware of a server problem impacting the entire college. The College notified faculty, staff and students of the situation and the College pivoted to remote work and learning with instructions for employees and students on how to navigate their work and summer term classes.

Subsequently, the Information Technology department, through a forensic investigation of the College’s network systems, revealed a cyber incident had occurred beyond the server environment.

On July 7, notification was sent about the cyber incident to students, faculty and staff, the media, the College’s stakeholders, and appropriate officials.

What is happening now? 

The College is actively working with computer forensics experts to thoroughly investigate the incident to determine its full scope and restore full functionality to the computer systems as soon as possible. Because this is an active investigation, certain aspects cannot be shared publicly.

The College is returning to work, and all classes will resume on July 15. The process to return has been detailed in an email to all students, faculty and staff on July 12. If you cannot access your Southwest email account, please contact the IT HelpDesk at 901-333-4357 during business hours, Monday – Friday, 8 a.m. – 4:30 p.m. You may also leave a voice message after hours 24/7.

Are my own devices at risk? 

Personal devices are not on the Southwest network and were not impacted by this incident. There is no evidence that any personal devices were compromised.

What systems can I use? 

Students and employees should have access to their Southwest email account. If you do not, please contact the IT HelpDesk at 901-333-4357 during business hours, Monday – Friday, 8 a.m. – 4:30 p.m. You may also leave a voice message after hours 24/7.

The process to access the Southwest Portal (My.Southwest), PAWS and Banner was conveyed in an email to all students, faculty and staff on July 12. Please follow the instructions in that email to regain access to these platforms.

What concrete actions are being taken to prevent this happening in the future? 

The College is coordinating efforts with the Tennessee Board of Regents, College’s stakeholders, and appropriate officials to reduce the risks, review protection and procedures and strengthen network defenses.

How is Southwest monitoring the situation to make sure that we don’t have our identities stolen? 

Southwest is actively working with computer forensics experts to thoroughly understand the impact and will update the college community as soon as possible.  

While the investigation is ongoing, individuals concerned about illegal use of their personal information, should take steps to protect their information. Learn more at https://consumer.ftc.gov/features/identity-theft.

Is it safe to turn on my office computer? 

PC’s in all offices are turned on to expand the work of the investigating group. Please do NOT turn off  your PC at this time.

What if I have information to share or other questions? 

If you need further technical assistance, please contact the IT HelpDesk at 901-333-4357 during business hours, Monday – Friday, 8 a.m. – 4:30 p.m. You may also leave a voice message after hours 24/7.

If you have academic questions, please contact your dean or program coordinator. 

Will campus locations be open?

At this time, the College has pivoted to remote work and learning. Southwest in-person events and activities are cancelled.

Community partners with previously scheduled in-person events that do not require access to Southwest’s networks are able to continue with their events.

How do I attend or register for Summer Term classes?

The 10-week summer extended term will now end on August 15. It was originally scheduled to end on August 8. This extension provides faculty and students the opportunity to makeup missed instruction, assignments, etc., due to the cybersecurity incident. 

The 5-week Summer II Term will now run from July 15 – August 15, 2024. It was previously scheduled for July 8 – August 8, 2024.  Students will be able to register until July 19, 2024.

For the instructors, access to Summer I Term PAWS course shells will now be available until July 19, 2024.

How can I purchase my books for classes?

At this time, the Follett bookstores are closed for in-person services however you can purchase books online through http://www.stccsmaconhop.com.

How can I get a copy of my transcript?  

At this time, we cannot print or email transcripts.  

Will the campus child care centers be open?

Campus Child Care Centers on the Macon Cove and Union Avenue campuses will remain open during normal business hours.

How will I be notified of updates?

The College will provide updates through several channels: RAVE alerts, Southwest email and via Southwest’s Facebook and Instagram at @SouthwestTN.

After systems are fully operational, students and employees will be notified through Outlook or the email they provided on their student and/or employee application.

Will I be paid on my regular payday in July?

Yes, payroll will be processed for July on the regular pay date. It is critical that all non-exempt employees and their supervisors enter and approve their time worked during the network outage into the UKG system as soon as the system is operational. For regular full-time employees, time and leave for the month of June must be finalized and approved. For temporary and student employees, timecards for the pay period June 16 through July 15 must be completed and approved.

When will vendor payments resume?

Once the Banner system is operational, the Accounts Payable department will resume paying invoices.

How do I make a critical purchase right now?

Please email purchasing at purchasing@southwest.tn.edu with questions regarding critical purchases.

How do I process a time-sensitive travel authorization?

Please email purchasing at purchasing@southwest.tn.edu to request a manual Single Trip Authorization form.

As an hourly paid employee, how do I track and submit my time since the UKG timekeeping system is not operational?

Please check your email for a communication sent 7/12/24 providing a manual time sheet to be used for interim time tracking. Once UKG is operational, it will be critical that non-exempt (hourly-paid) employees immediately enter their time worked during the network outage. Supervisors must also approve the timesheets once submitted by the employees. This will be used to process the payroll for July and is very time sensitive.

Who to contact help for PAWS-related courses

Faculty and students should send all PAWS course related inquires to distance@southwest.tn.edu for a resolution.

What do you mean by “access the college’s network”?

This means any computer that is:

  1. College issued or personal laptop that you physically bring to a Southwest campus and utilize to access, to internet, email, PAWS, Banner, Argos, etc. This applies to docked computers and those you use to connect via Wi-Fi.
  2. A college issued or personal laptop that is used with a VPN to remotely access college internet, email, PAWS, Banner, Argos, etc.

My laptop is already docked at my workstation. Do I need to bring it in for an update?

No, you only need to bring your laptop in if it fits the criteria above and is currently at home with you.

Does this apply if I use a MacBook?

Yes, if use that MacBook to connect to the college’s network while on any campus you will need the update.

I only use my personal laptop at home without a VPN to access email and or PAWS etc. Does this impact me?

This does not currently impact you if you do not bring that device to a campus and connect it to the network.

I am unable to come to Union campus, is there a link I can use to download the update?

There is no available download. There will be additional opportunities to get your laptop updated soon.

Apply to Southwest!

Complete an application using our temporary site

Southwest Tennessee Community College

5983 Macon Cove  
Memphis, TN 38134

Phone | 901-333-5000

Emergency/Campus Police (24hrs) | 901-333-4242